Refund policy
We want you to be satisfied with your purchase. Please review our return and exchange rules carefully.
Return & Exchange Window
- Returns or exchanges are accepted within 14 days of delivery, in accordance with our store return rules.
Eligible Items
To be eligible for a return or exchange, items must:
- Be unused, unwashed, and not damaged
- Be returned in their original packaging, including all accessories and labels
- Be in resalable condition
Non-Returnable Items
We do not accept returns or exchanges if:
- The item has been used, damaged, or altered
- Original packaging or accessories are missing
- The request is submitted after the 14-day period
Exchanges
- Exchanges are subject to product availability
- If the requested replacement is unavailable, a store credit or refund may be offered at our discretion
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping fees are non-refundable
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Provide clear photos of the item and packaging
- We will arrange a replacement or refund at no additional cost
Approval Requirement
All returns and exchanges must be approved before sending the item back. Unauthorized returns may be rejected.